Frequently Asked Questions
How do I get in touch with my doctor?
The office phone number is 826-5664. We try to answer calls as soon as possible but in order to minimize interruptions during office visits we may not be able to return your call until the end of the clinic day. The same number, 826-5664, will reach the answering service after hours and on weekends. A doctor is on call for emergencies for our group 24 hours a day, seven days a week. After hours messages will be returned as soon as possible. In the event of a life threatening emergency, please call 911 or go directly to the nearest emergency room.
You may also reach us by email, but this is not the most secure method of communication, since your emails may be read by your employer or family. The Patient Portal service allows you to send notes or questions directly to your chart. Your response will come by a secure website and you will receive a notification by email when your Portal has been updated. Email and Patient Portal messages can take a day to return. If you have an urgent medical need, it is always best to call early in the morning for a same-day appointment. We keep several time slots open daily for urgent medical needs.
How do I get my prescriptions refilled?
For optimal patient care, initial prescriptions and medication refill requests are designed to be completed during your office visit. We try to prescribe enough refills until your follow up appointment is due. When you are out of additional refills is the best time to schedule your next appointment. We do not refill prescriptions on nights or weekends as a general rule. Controlled prescriptions cannot be called in to pharmacies and require an office visit to refill. If you leave a message for medication refills please be sure to include your name, date of birth, preferred pharmacy, name of medication, dose, and how often you take the medicine.
Refill requests that are made outside of a regularly scheduled appointment may take up to 3 days to process, so please plan accordingly.
How do I obtain my lab results?
Results of lab work and other tests are reviewed as quickly as possible and will be provided by phone or mail as soon as results are available and the doctor has reviewed them. If you have not received your results within a week of lab draw, please call and let us know.
What are the office hours and how do I make an appointment?
The office is open from 8:00 am to 5:00 pm Monday through Thursday, and 8:00 am to 12:00 pm Friday. Evening and Saturday appointments are scheduled as needed.
When you call for an appointment you will be asked the general nature of your problem so that adequate time can be scheduled for your appointment. If you call for an urgent or same day appointment, we will always do our best to accommodate your request even if we must work you in to an already full schedule. Please try to give us 24 hours notice if you cannot keep an appointment. Our office calls to remind patients about scheduled appointments. Please bring your insurance card to every appointment.
How will I be responsible for payment of services?
Unless prior arrangements are made, payment is expected at the time of service for office charges or insurance co-pays. We accept cash, checks and major credit cards. We accept most major insurance plans, including Blue Cross/Blue Shield, Medicare, Healthspring, Tricare, United Healthcare, Aetna, Cigna, Humana, GreatWest, PHCS, and Assurant. There is a $30 charge for returned checks.
We are frequently asked to prepare letters, provide FMLA papers, disability qualifications, etc. We are happy to assist you with these requests; however we will ask patients/responsible parties to assume financial responsibility for this additional work. There is a $20.00 fee for completion of forms not related to an office visit, including forms for day care, employment and pre-employment, FMLA, life insurance, disability and workmans compensation.